SHIPPING COSTS INCLUDED IN ALL ITEMS!!!

F. A. Q

What is the production turn-around & shipping times for items in The BSV Shop?

As we work with designers from all around the world all production/shipping times and costs differ based on item and designer - each items page will specify this information. Additionally, the returns and refund policies differ for each designer so please be sure to read each designer’s policies.

Do you accommodate rush orders?

Our designers will always try their best to accommodate rush orders, but it depends on current workload. Email us at hello@bridalstylevancouver.com and we will do our best to accommodate your request.

Where does The BSV Shop ship to?

Our designers will always try their best to accommodate rush orders, but it depends on current workload. Email us at hello@bridalstylevancouver.com and we will do our best to accommodate your request.

Where are your designers from?

We are fortunate to work with amazing designers from ALL around the world - Australia, El Salvador, Scotland, England, Australia, U.S.A & Canada!

I am a designer and would love to have my designs on The BSV Shop… What do I do?

Introduce yourself and your brand to us by emailing us at: hello@bridalstylevancouver.com

Shipping & Return Policy

HUSHED COMMOTION

Ships in: 2-4 weeks (depending on item)

Shipping time: 3-7 days within Canada/U.S.A

Email us for express options or if you are location outside of Canada or the U.S.A.

There are no returns. Hushed Commotion make everything by hand and often pieces are made to order. As a small company they need to be able to plan their materials, labour and design comprehensively - they also take great care in each hand crafted piece. BSV is happy to answer as many questions you need before you order. Custom fees may apply.

FERN & MOON

Ships in: 10 weeks (depending on item)

Shipping time: 2-4 weeks within Canada/U.S.A

Email us for express options or if you are location outside of Canada or the U.S.A.

Fern & Moon is proud to be working towards reducing waste, and made to order pieces are one of the ways we can achieve this. Due to the nature of production, they are unable to accept returns or exchanges.

SAINT BETH OFFICIAL

Ships in: 3-8 weeks (depending on item)

Shipping time: 1-2 weeks within Canada/U.S.A

Additional custom/duty charges may apply.

Email us for express options.

Saint Beth Official is happy to take returns or exchanges on the pieces featured on The BSV Shop. However, they do not offer returns or exchanges on bespoke/custom accessories unless they arrive damaged. Please note that The BSV Shop/Saint Beth Official doesn't accept these orders' cancellations once they are in the production stage. If you need to return/exchange an item(s), please email hello@bridalstylevancouver.com within four days of the date your item was delivered. The dispatched item(s) have to be back within 30 days of your order's arrival. The buyer is responsible for the return postage cost. If the item(s) is not returned in its original condition, the buyer is responsible for any value loss.

THE LOVED ONE

Ships in: 1-3 weeks (depending on item)

Shipping time: 2-10 business days within Canada/U.S.A

The Loved One is happy to take returns or exchanges on the pieces featured on The BSV Shop. They do not however offer returns or exchanges on custom pieces. If you need to return an item please email hello@bridalstylevancouver.com and if you are based in Canada or the USA you will be emailed a prepaid return label. For those outside of Canada and the USA, return shipping will be your financial responsibility. Custom fees may apply for USA residents.

POLLEN & PLUME

Ships in: 1-3 weeks (depending on item)

Shipping time: 3–4 weeks standard shipping within Canada/U.S.A

Additional custom/duty charges may apply.

Email us for express options or if you are location outside of Canada or the U.S.A.

In the event that you feel you have received a piece which is damaged or has faulty workmanship, please notify The BSV Shop via email at hello@bridalstylevancouver.com within 48 hours of receiving the piece to ensure you receive the best possible care and advice. Once you have notified us, please return the piece within 14 working days to PO BOX 704, Yackandandah, Victoria, 3749, Australia. Pieces must be returned unworn, in their original condition, with all original packaging and invoice attached. You are responsible for the cost of return postage. To ensure that your returned piece arrives safely, please use a registered postal service. The BSV Shop and Pollen & Plume take no responsibility for returned pieces that are lost or damaged in transit. If the returned piece is deemed by Pollen & Plume to be damaged or to have a major fault, a full refund or a credit note will be issued, at your choice. Please note that returned pieces are deemed to have a major fault if they have a major fault in workmanship. Each piece is individually handcrafted and bespoke, made with great care using delicate and fragile materials, fabrics, embellishment and it is normal for there to be slight imperfections and variations in finish, colour and fabrication. These are not major faults in workmanship and are consistent with handmade couture quality. If a piece has a major fault, then a) Pollen & Plume will repair the piece within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or credit note. b) the cost of the return postage may not be refundable and you may also be responsible for any additional postage and handling cost incurred by delivery to you of a returned, repaired or new piece. Imposing these costs will be at our discretion. Custom fees may apply.

A'EL ESTE

Ships in: 2-6 weeks (depending on item)

Shipping time: 3–4 weeks standard shipping within Canada/U.S.A

Additional custom/duty charges may apply.

Email us for express options or if you are location outside of Canada or the U.S.A.

Ael Este pieces come from a place of love, so they want you to be truly happy with your purchase. However, they understand that sometimes things just don't work out how they imagined. They want you to take some care choosing your piece, as they do not offer full refunds due to the nature of the products. But some good news! They do offer credits or exchanges, and there is a 2 year expiry on these so you're all good! They will accept your return within 5 days of your order's arrival. All returns must be in their original packaging with tags attached, unworn and in original condition. Returns are replaced with an exchange or a store credit. Please email hello@bridalstylevancouver.com with your return request within 5 days of the date your item was delivered. The returnee is responsible for any additional shipping charges. The BSV Shop/Ael Este is not responsible for any return packages not received. Please allow 5-7 business days for the credit to your account and sometimes a little longer if you need an exchange. You will be emailed a unique code to use online in the future. Please note that they do not accept liability for shipping loss or damage of returned goods. They cannot refund international duties and taxes.

ASHLEY WILD BRIDAL

Ships in: 4-6 weeks (depending on item)

Shipping time: 7-10 days within Canada/U.S.A

Additional custom/duty charges may apply.

If you need your order to arrive sooner please send a request via email BEFORE ordering. Each piece is beautifully packaged in a branded giftbox or bag. and sent out in protective packaging. If for some reason your are unhappy with your purchase, AW Bridal can issue you with a refund. Simply contact us within 7 days of receiving your item(s) and we will provide you with a returns address. Shipping costs are to be covered by the customer. Once the package is received with the item(s) back, we will issue a refund to your original payment method. To be elegible for a return, your item(s) must be unused and in the same condition that you received it. It must also be in the original packaging. 

GERALDINE GARCIA

Ships in: 5-7 days (depending on item)

Shipping time: 7-10 days within Canada/U.S.A

Email us for express options or if you are location outside of Canada or the U.S.A.

Since all items are handmade and made to order, Geraldine Garcia do not offer refunds, returns, or exchanges. If your order arrives damaged (not due to shipping), please email hello@bridalstylevancouver.com within one week of receipt to discuss

OLIVE & PIPER

Ships in: 2-4 business days

Shipping time: 7-10 days within Canada/U.S.A

Email us for express options or if you are location outside of Canada or the U.S.A.

Olive & Piper wants you to be happy with your jewels! If they don't make you say "Olive" it, you can return qualifying item(s) for a refund within 60 days from the order date. Please contact us directly to initiate a return. Shipping costs and any other fees associated with sending your package back is the responsibility of the customer. All shipping charges with your order are non-refundable. (You will need to decide if you will deduct $10 (or whatever amount you want) from the customers refund total) Returned items must be: Unworn, unused and in new condition; In their original packaging; Accompanied by the original packing list. Please note the entire return process will take an estimated 3-4 weeks from when you ship it, to when your return is processed. Note that Olive & Piper does not accept packages shipped with DHL, FedEx, UPS, any other couriers. Packages that incur duties/customs or handling fees will be not be accepted. If you are shipping from the USA, please ship with USPS (United States Postal Service). Once your return is received and checked, a refund or credit will be issued to you within 2 weeks to the same form of payment.

AD ACCESSORIES

Ships in: 2-3 weeks (depending on item)

Shipping time: 1-3 weeks within Canada/U.S.A

Since all items are handmade and made to order, AD Accessories do not offer refunds, returns, or exchanges. If your order arrives damaged (not due to shipping), please email hello@bridalstylevancouver.com within one week of receipt to discuss.

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